Straight answers, no fluff.

Yes. You need the Loop app to rent a power bank. Download it free from the App Store or Google Play, then scan the QR code on the station to start your rental.

Download the Loop app, find a nearby Loop station, open the app, and scan the QR code on the station. The station will release a charged power bank.

Rentals start at £2 for the first hour, then £1 per additional hour. The maximum charge is £5 for 24 hours or £10 if returned within 48 hours. A refundable £25 deposit is also held at the start of your rental.

The £25 deposit covers the power bank while you have it. When you return the power bank, Loop keeps only the rental fee and returns the rest of your deposit automatically — no action needed from you. For example, a 1-hour rental costs £2, so you get £23 back.

Your deposit is returned automatically the moment you dock the power bank at any Loop station. The rental fee is deducted and the remainder goes back to your card.

Yes. Return the power bank to any Loop station in the network — it does not have to be the same venue where you rented it.

If the power bank is not returned within 48 hours, the £25 deposit is retained as a replacement charge. No additional fee is applied beyond the deposit. If you need help returning, contact support@looppower.co.uk before the 48-hour window closes.

Loop is currently launching in Cardiff, starting with the city centre, Cardiff Bay, and Cathays. Stations are being placed in pubs, bars, cafés, restaurants, clubs, and entertainment venues.

We are actively placing stations across Cardiff. Download the app now — station locations and live availability will appear as venues come online. You can also check the Stations page for updates.

Slide the power bank into an open dock at any Loop station until you hear the click. Your rental stops immediately and your deposit is returned.

Find another nearby Loop station with open return slots. If you are stuck, email support@looppower.co.uk and we will help.

Return it to the nearest station and report the issue by email at support@looppower.co.uk. You will not be charged for a faulty unit.

Yes. A receipt is sent by email after every rental.

Yes. Each power bank includes built-in USB-C and Lightning cables, plus a USB-A port.

Email support@looppower.co.uk. Support is available daily from 06:00 to 23:00.

No. There is no cost to the venue. Loop provides, installs, and maintains the station at no charge.

Venues earn 20% revenue share on every rental made from their station. Revenue share is calculated automatically.

No. All payments are handled through the Loop app. Your staff never handle transactions, cash, or power banks.

Loop handles everything. We deliver, install, and maintain the station. If something goes wrong, we fix it — not you.

The station has a small indoor footprint. You will need a mains power socket nearby. We confirm placement details before installation.

Yes. Loop operates on a monthly rolling agreement with no minimum term. You can end the arrangement with reasonable notice.

Get in touch via the Partners page or email support@looppower.co.uk. The next step is a quick conversation to check suitability, space, and placement.