Legal
Terms of service
Last updated: 12 January 2026
About Loop
These terms apply to rentals made through the Loop service, operated by Loop Power Technologies Ltd, registered in England and Wales (Company No. 16978364). Support is available at support@looppower.co.uk.
Using Loop
By renting a Loop power bank, you agree to use it safely, return it to a Loop station, and follow the instructions shown in the app and on screen. You must be at least 18 years old and able to pay with a valid contactless card or mobile wallet.
Deposit and charges
A £25 refundable deposit is held when a power bank is released. Rental charges begin at that point: £2 for the first hour, then £1 per additional hour, subject to a £5 cap per 24-hour period and a £10 cap over 48 hours. When the power bank is returned and the dock confirms receipt, the rental fee is retained and the remainder of the deposit is released automatically. No action is required from you.
Returns
Return the power bank to any Loop station within 48 hours. If the power bank is not returned within 48 hours, the £25 deposit is retained as a replacement charge. No additional fee is applied beyond the deposit for standard non-return. Contact support@looppower.co.uk before the 48-hour window closes if you are unable to return the power bank.
Lost or damaged items
If a power bank is lost or damaged due to misuse, tampering, or negligence, you may be responsible for additional replacement costs. This is separate from the standard non-return policy above. Please contact support@looppower.co.uk as soon as possible if something goes wrong.
Service availability
Station availability can vary by location and time. Loop Power Technologies Ltd may temporarily suspend service for maintenance or safety reasons.
Liability
Loop Power Technologies Ltd is not responsible for indirect losses arising from the use of a power bank. Our liability is limited to the amount you paid for the rental, where permitted by law.
Governing law
These terms are governed by the laws of England and Wales.
Changes
We may update these terms to reflect service changes or legal requirements. We will notify you of material updates through the app or by email.